Last Updated: July 1st, 2025
1. Acceptance of Terms
By accessing or using the PolygrAI Analyzer service (“Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, you may not use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service and accept these Terms .
2. Definitions
PolygrAI (also “we” or “us”): PolygrAI EOOD, the provider of the Service, including its affiliates and licensors.
PolygrAI Analyzer (the “Service”): The software platform and AI-driven behavioral analysis engine developed by PolygrAI for analyzing user-provided video and audio content. This includes all core modules (e.g., facial micro-expression analysis, body language and gesture tracking, eye gaze and blink rate analysis, vocal tone and speech analysis, linguistic sentiment analysis, deepfake detection, etc.), real-time scoring features, dashboards, and reporting functionalities as described in our documentation.
User (also “you”): The individual or legal entity who accepts these Terms and uses the Service. This includes both individual consumers and business or enterprise users.
User Content: Any videos, audio recordings, images, transcripts, text, or other materials that you upload, provide, or generate through use of the Service. This includes the video/audio recordings you upload for analysis, as well as any data derived from such content (e.g. transcripts of speech, analysis results, reports).
Analysis Results: The outputs generated by the Service from analyzing User Content, such as risk scores, emotion or sentiment indicators, transcripts with annotations, alerts (e.g. deception risk alerts), or any analytical metrics or reports produced.
Free Tier: The optional, no-cost version of the Service with limited features or usage limits (if offered).
Paid Services: Any enhanced or premium version of the Service provided for a fee, such as subscription plans or usage-based paid features.
3. User Accounts and Eligibility
To use certain features of the Service, you may be required to create an account. You agree to provide truthful, current, and complete information when registering and to keep your account information updated. You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You agree to notify PolygrAI immediately of any unauthorized use of your account. We reserve the right to suspend or terminate any account we suspect is being used in violation of these Terms or any applicable law.
By registering or using the Service, you represent and warrant that: (a) all information you submit is accurate and you will keep it updated; (b) you have the legal capacity to agree to these Terms and, if applicable, you have authority to bind your organization; (c) you are not a minor in your jurisdiction and meet the age requirement stated above ; (d) you will use the Service only for lawful, authorized purposes and in compliance with these Terms; and (e) your use of the Service will not violate any applicable laws or regulations . If you are signing up on behalf of a company or other entity, you further represent that you are duly authorized to enter into these Terms on its behalf .
4. License to Use the Service
Subject to your compliance with these Terms, PolygrAI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the PolygrAI Analyzer Service for your own internal purposes. This license is provided solely for you to upload videos or other content and receive analysis results, in accordance with the functionality of the Service. You may not sublicense, rent, lease, sell, or redistribute the Service, nor may you exploit any portion of the Service for commercial use outside of the intended purpose (except as explicitly allowed in a separate written agreement with PolygrAI). All rights not expressly granted to you are reserved by PolygrAI.
You agree not to (and not to allow any third party to): (a) modify, copy, adapt, or create derivative works of the Service; (b) reverse engineer, decompile, or attempt to extract the source code of the Service or underlying software, except to the limited extent allowed by applicable law ; (c) use the Service to build a competing product or service or for any competitive analysis; (d) remove or obscure any proprietary notices on the Service; or (e) circumvent any technical limitations or security measures of the Service. Violation of any of the above license restrictions is grounds for immediate termination of your right to use the Service.
5. User Content: Ownership and License
Ownership: You retain all rights and title to your User Content. PolygrAI does not claim ownership of the videos, audio, or other content you provide. Your data remains yours at all times . By uploading or providing User Content on the Service, you represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to lawfully provide that content and to grant the license below .
License to PolygrAI: In order for us to operate and provide the Service, you grant PolygrAI a limited, worldwide, royalty-free license to access, store, encrypt, process, and analyze your User Content solely for the purpose of providing you with the Service’s functionalities and results . This means, for example, we may temporarily store your uploaded video on our secure servers, process it through our AI models to generate analysis, and display the analysis results to you. We will not use your User Content for any purposes outside of delivering the Service to you, and specifically we will not use your content to train our AI models or improve our algorithms without your explicit consent . The license to your content is therefore limited to those service delivery purposes, and once you delete your content or instruct us to delete it, the license ends (except for brief retention in backups as noted in Section 8 below, or as required by law). We do not share your videos or analysis results with other users or any third parties, except as needed to operate the Service or as required by law (see Section 8 on Privacy).
Except for the limited license above, PolygrAI acquires no right, title, or interest in your User Content. We also do not assume any responsibility for the content you or other users upload. You are solely responsible for your User Content and the consequences of analyzing, transmitting, or storing it using our Service .
6. User Responsibilities and Prohibited Uses
When you use the Service, you agree to the following responsibilities and restrictions to ensure lawful and ethical use of PolygrAI Analyzer:
Lawful Content and Conduct: You will only upload or submit content that you have the legal right to use and analyze, and that does not violate any law or regulation or infringe anyone’s rights . You represent and warrant that your content does not infringe any copyright, privacy, publicity, or other rights of any third party, and that it is not subject to any confidentiality obligations that would prevent its analysis by our Service . You further warrant that your content is not illegal, defamatory, obscene, harassing, hateful, or otherwise objectionable or in violation of any law .
Consent from Individuals: If your uploaded videos or audio contain images or voices of other individuals, or any personally identifiable information of others, you must obtain all necessary consents or legal authorizations from those individuals before recording and uploading such content to the Service . By uploading any video or audio, you represent and warrant that all persons depicted or heard (or their legal guardians, if applicable) have given you permission for the recording and for the content to be analyzed by our AI-driven Service. You must comply with all applicable laws regarding the recording of others (for example, laws requiring one-party or two-party consent to record conversations) . PolygrAI reserves the right to suspend or terminate your access if we believe you are using the Service to analyze content without proper consent or in violation of privacy laws.
No Sensitive or Prohibited Data: You agree not to use the Service to process any content that is unlawful, including but not limited to content that is sexually exploitative (e.g. child pornography), glorifies violence, or violates export control or data protection laws. You also agree not to upload any content that contains viruses, malware, or other harmful code. PolygrAI is not a service for emergency or medical monitoring; do not use the Service to process health or biometric data in violation of any medical privacy laws or without proper legal basis. (For example, PolygrAI Analyzer’s heart-rate or stress analysis is for informational use and not a medical diagnosis or medical advice.)
Use for Intended Purpose Only: You agree to use the analysis and results provided by the Service only for their intended purposes as a decision-support or informational tool. You must not use the Service or its outputs as the sole basis for any decisions that produce legal or significant effects on an individual’s rights or livelihood (such as hiring/firing decisions, legal judgments, etc.) without independent evaluation and confirmation. The Service provides probabilistic indicators and insights (e.g., deception risk scores, emotional cues) which are not definitive determinations of truth or character . You acknowledge that relying solely on the Service’s output for critical decisions is prohibited and may be unlawful (for instance, certain jurisdictions prohibit use of lie detection technology in employment decisions ). The Service is intended to assist and augment human decision-making, not replace it.
Compliance with All Laws: You will use the Service in compliance with all applicable laws and regulations, including (where relevant) data protection and privacy laws, employment and anti-discrimination laws, surveillance and eavesdropping laws, and any industry-specific regulations. If you are a business user (data controller) using the Service on personal data of others, you are responsible for ensuring you have a valid legal basis (e.g. consent) for processing such data through the Service in accordance with laws like GDPR . You agree not to use the Service in any manner that would cause PolygrAI to be in violation of any law.
No Harmful or Abusive Use: You may not use the Service to harass, defame, stalk, or harm any individual, nor to attempt to identify personal traits of individuals in a manner that could be deemed discriminatory or invasive. You may not use the Service to profile individuals in a way that violates their rights or dignity (for example, using the Service to make determinations about a person’s credit, health, or moral character without appropriate context and consent is prohibited).
No Unauthorized Access or Security Violations: You must not attempt to interfere with or disrupt the Service’s normal operation or attempt to bypass any security measures. This includes prohibitions on: launching any form of denial-of-service attack, injecting malicious code, scraping or harvesting data from the Service (except as allowed by an API agreement or with our consent), or using any automated system (bots, scripts) to access the Service in a manner that sends more requests than a human can reasonably produce.
Third-Party Platform Use: If you use PolygrAI Analyzer through an integration with a third-party platform (for example, analyzing a video call on a conferencing service or using a browser plugin), you are responsible for complying with that third party’s terms and obtaining any necessary permissions. We make no guarantees about continued compatibility with any third-party services, and such integrations may be discontinued if, for instance, the third-party service prohibits it or changes its API. We are not liable for any issues originating from third-party platforms or any data those platforms provide . You agree not to use the Service in a manner that violates the terms of any third-party service.
PolygrAI reserves the right to monitor usage of the Service for compliance (for example, we may review logs to investigate suspicious activity) . We may suspend or terminate your access, with or without notice, if we determine (in our sole discretion) that you have violated any of the above conditions or any other provision of these Terms . You agree that PolygrAI is not responsible for any content you upload and that you will indemnify us for any loss or damage resulting from your violation of these use restrictions (see Section 12 on Indemnification).
7. Data Privacy and Security
Your privacy is extremely important to us. The use of your personal data and content is governed by our Privacy Policy (available on our website), which is hereby incorporated into these Terms by reference . By using the Service, you agree to the data practices described in the Privacy Policy.
Key points regarding data handling in the Service include:
Data Processing and Storage: PolygrAI Analyzer performs analysis primarily in-memory and is designed to minimize persistent storage of personal data. When you upload a video or other content for analysis, it may be stored on our servers in encrypted form during the processing session. We employ industry-standard encryption and security measures to protect data at rest and in transit . Unless you choose to save or export analysis results, we do not retain your uploaded videos or personal analysis data longer than necessary to provide the Service. By default, once analysis is completed and delivered to you, the content may be queued for deletion. If you explicitly save a session or report within the Service (if such feature is available in your plan), the data will be stored securely until you delete it or as otherwise configured.
User Control & Deletion: You have control over your content. The Service may allow you to delete uploaded videos and associated analysis results. Upon your deletion request, we will remove the video and any personal data derived from it from our active systems within a reasonable timeframe. Residual copies may persist temporarily in encrypted backups, but will be purged in accordance with our backup retention schedules (and during this period, your data remains protected and is not used for any new processing). Once deleted, the content will no longer be accessible to you or PolygrAI, and will not be used for any purpose. We will not use your uploaded media or analysis for developing our machine learning models, except if you separately opt-in to such use .
No Data for AI Training: To reiterate, PolygrAI does not use your videos, audio, transcripts, or analysis outcomes to train or improve its AI models without your explicit permission . Any machine learning improvements are either based on synthetic data, publicly available research data, or separate data sources obtained with consent. Your content is not scraped or mined to enhance our algorithms. This ensures that your sensitive data remains confidential and is not repurposed for our benefit. (Note: We may internally analyze usage metrics or aggregate, anonymized data to improve Service performance and features, but this analysis will never include personally identifiable data or the substance of your uploaded videos.)
Data Processor Role (GDPR): If you are subject to the EU General Data Protection Regulation (GDPR) or similar laws, for personal data contained in User Content you upload, you may be the “data controller” and PolygrAI acts as a “data processor.” We will process such personal data solely on your instructions as conveyed through your use of the Service, and in accordance with these Terms and our Privacy Policy. We offer a Data Processing Addendum (DPA) if needed to meet GDPR requirements; please contact us to execute a DPA that incorporates standard contractual clauses if you require one . PolygrAI will implement appropriate technical and organizational measures to safeguard personal data, and will assist you in fulfilling data subject rights requests as reasonably possible. We will also notify you of any detected personal data breaches affecting your content, as required by law.
International Data Transfers: PolygrAI’s infrastructure may be located in the European Union and/or other jurisdictions. By using the Service, you acknowledge that your data (including personal data in videos or audio) may be processed and stored in the jurisdiction where our servers are located or where our personnel are located, which may be outside your home country. If you are in a jurisdiction (like the EU/EEA) that requires certain protections for cross-border data transfer, we ensure such transfers are protected by appropriate legal mechanisms (for example, we rely on the European Commission’s Standard Contractual Clauses for data processors, or the service may be hosted in a country deemed adequate by the EC). By uploading content, you consent to your data being transferred and processed in such locations as necessary to provide the Service, and we will ensure any third-party sub-processors maintain equivalent privacy protections .
Confidentiality: We regard your uploaded content and analysis results as your confidential information. We will not disclose it to anyone except to you (through your account), to our authorized personnel or subprocessors who need access to provide the Service (all of whom are bound by confidentiality and security obligations), or as required to comply with law or a binding order (in which case we will, where lawful, notify you of the request). PolygrAI will not monitor your content except as needed for security or support (for example, if you request technical help and consent to us looking at an example, or if we have suspicion of misuse such as unlawful content, as described in Section 6).
Data Retention: PolygrAI will not retain personal data from your content longer than necessary. By default, personal data in User Content is transiently processed and then deleted as described above. Any analysis logs or reports you choose to save will be retained until you delete them or as mandated by applicable law or these Terms. PolygrAI may retain non-personal data (e.g., usage logs without personal identifiers) for a longer period for security auditing and service improvement. We will also retain any information as required to comply with legal obligations, resolve disputes, or enforce our agreements.
For further details on how we collect, use, and protect your information, please review our Privacy Policy. By using the Service, you agree to those practices . If there is any conflict between this Section and the Privacy Policy, the Privacy Policy will govern regarding how we handle personal data.
8. Free Tier and Paid Services
PolygrAI may offer a Free Tier of the Service with certain limitations (such as a cap on number of videos, shorter analysis sessions, reduced features, or watermarked outputs). If you are using the Free Tier, you understand that it is provided “as is” with limited support and no guarantee of continued availability. PolygrAI reserves the right to modify or discontinue the Free Tier at any time. We may also impose fair use limits to prevent abuse of the free service. Any such changes will be communicated via the Service or our website.
If you upgrade to a paid subscription or purchase additional features (“Paid Services”), you will be required to agree to applicable fees and payment terms. All fees are as stated at the time of purchase or in your order form. Unless otherwise specified, fees are charged in the indicated currency and are exclusive of any taxes (you are responsible for any applicable taxes or duties, except taxes on our income). You authorize PolygrAI or its payment processor to charge your provided payment method for recurring subscription fees or one-time charges, as applicable. Subscription services will automatically renew at the end of each billing cycle unless you cancel them in accordance with the provided instructions. You can cancel a subscription per the terms (generally, cancellations will stop future billing but already-paid fees are non-refundable except where required by law or explicitly stated).
For any free trial or free tier that transitions into a paid plan, we will notify you and seek your consent before charging. Downgrading from a paid plan to free (if allowed) may result in loss of access to certain features or data. We shall not be liable for any such loss of data or functionality due to your downgrade.
If you fail to pay fees when due, PolygrAI may suspend or terminate your access to Paid Services after providing notice and an opportunity to cure (if required by law). We may also charge interest on overdue amounts as permitted by law and recover any costs of collection.
9. Intellectual Property Rights
PolygrAI IP: The Service (including all content and materials within it, such as software, algorithms, models, user interfaces, dashboards, design elements, logos, trademarks, and trade names of PolygrAI) is protected by intellectual property laws. PolygrAI (and its licensors, if applicable) own all rights, title, and interest in and to the Service and its underlying technology. Nothing in these Terms transfers any ownership of the Service or PolygrAI’s technology to you. We only grant you a limited license to use the Service as described in Section 4. You shall not use PolygrAI’s name, logo, or marks without our prior written consent.
Feedback: If you choose to provide any suggestions, ideas, or feedback to PolygrAI regarding the Service (“Feedback”), you agree that PolygrAI may freely use and incorporate such Feedback in its products and services without compensation or obligation to you . You hereby assign to PolygrAI all rights in any Feedback (or, if assignment is not permissible, you grant PolygrAI a perpetual, irrevocable, royalty-free license to use the Feedback for any purpose).
User Content IP: As noted in Section 5, you retain ownership of your User Content. Except for the rights you grant us to deliver the Service, PolygrAI claims no ownership over your content. If you choose to share any portion of your Analysis Results or reports with third parties (for instance, exporting a PDF report to use in an audit or legal proceeding), you are responsible for ensuring that sharing is compliant with all applicable laws (e.g., redacting personal data if required, or securing consent of individuals involved). PolygrAI will not publicly disclose or share your content or results except as described in these Terms or our Privacy Policy.
10. Disclaimers of Warranties
Use At Your Own Risk: The PolygrAI Analyzer Service is a sophisticated analytical tool, but it is not infallible and is not guaranteed to be 100% accurate or reliable. You acknowledge that any results or outputs from the Service are for informational and supportive purposes only and should not be solely relied upon for important decisions . All information, analysis, or assessments provided by the Service (including deception risk scores, emotional indicators, transcripts, etc.) are probabilistic and may be incomplete, out-of-context, or incorrect. PolygrAI does not guarantee that the Service will detect deception or truthfulness with certainty, nor that it will identify every instance of fraud, stress, or any other behavioral trait. In fact, even advanced AI lie-detection tools have demonstrated limitations and similar issues as traditional methods . The estimated accuracy rates (e.g., ~70% under certain conditions) are not a guarantee of any particular outcome and can vary greatly depending on context . You should always use human judgment and other evidence to corroborate the Service’s findings.
As-Is and As-Available: PolygrAI provides the Service to you on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties and representations, whether express, implied, or statutory, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or usage of trade . We do not warrant that the Service will meet your requirements or expectations, that it will achieve any particular results, or that the analysis outputs will be error-free or complete. We do not warrant that the Service will be uninterrupted, timely, secure, or free from defects, viruses or other harmful components.
No Guarantee of Outcomes: PolygrAI makes no guarantee regarding the accuracy, correctness, or completeness of any data or information obtained through the Service . For example, the Service’s deception risk scoring and sentiment analysis are based on statistical models and are not guaranteed to be correct in every case . Likewise, our deepfake detection feature (if provided) can only assess certain technical markers and is not guaranteed to catch all manipulated media or to never produce false positives. You assume all risk for any decisions or actions taken based on the information provided by the Service . PolygrAI shall not be responsible for any consequences if the Service fails to detect deception, or if it flags honest statements as deceptive, or otherwise produces an inaccurate analysis.
Not Professional Advice: The outputs of the Service (including any psychological or behavioral insights) do not constitute legal, medical, psychological, or other professional advice. For example, while the Service may analyze stress cues or linguistic patterns, it is not a medical device and does not diagnose health or mental health conditions. Always seek the advice of qualified professionals before making decisions with legal or medical implications. You are solely responsible for how you interpret and use the analysis results.
Security and Data: While PolygrAI employs rigorous security measures to protect the Service, we do not warrant that the Service or our systems are impenetrable or invulnerable to all security breaches . Any transmission of data through the internet carries some risk, and you acknowledge that no system can be 100% secure. However, we commit to notify you of any actual data breaches as required by law and to make reasonable efforts to secure your data (see Section 7).
Jurisdictional Rights: Some jurisdictions do not allow the exclusion of certain warranties. If those laws apply to you, some of the above disclaimers may not apply to the extent prohibited. In such cases, PolygrAI’s warranties are limited to the minimum extent permitted by applicable law.
11. Limitation of Liability
No Indirect Damages: To the maximum extent permitted by law, in no event will PolygrAI or its parent company, subsidiaries, affiliates, officers, employees, agents, partners, or licensors be liable to you for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business opportunity, goodwill, or business interruption, arising out of or related to (a) your use of or inability to use the Service; (b) any reliance placed on the Service’s analysis or outputs; or (c) any unauthorized access to or alteration of your transmissions or data, even if we have been advised of the possibility of such damages. This disclaimer of liability applies to all causes of action, whether based in contract, warranty, negligence, strict liability, or any other legal theory.
Liability Cap: To the extent that liability cannot be completely disclaimed, PolygrAI’s total cumulative liability to you for any claims arising out of or relating to the Service or these Terms will not exceed the amount (if any) that you paid to PolygrAI for the Service in the twelve (12) months immediately before the event giving rise to such liability. If you have not paid any amount (for example, if you are using the Free Tier), PolygrAI’s maximum liability will be zero or the minimum amount permitted by law. This limitation is cumulative and not per-incident.
Exceptions: Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under law. For example, if applicable law in your jurisdiction does not allow the exclusion of liability for personal injury or death caused by our negligence, or for gross negligence or willful misconduct, then such liability is not excluded by this Terms document. Similarly, any statutory liability that cannot be limited (e.g. certain consumer protection laws) will not be limited by these Terms.
Allocation of Risk: You acknowledge that PolygrAI has set its fees and made the Service available in reliance on the warranty disclaimers and liability limitations in these Terms, and that these provisions form an essential basis of the bargain between you and PolygrAI. You agree that such limitations are reasonable and will survive and apply even if any limited remedy fails of its essential purpose.
12. Indemnification
You agree to defend, indemnify, and hold harmless PolygrAI and its affiliates, and their respective officers, directors, employees, and agents (the “Indemnified Parties”), from and against any and all claims, demands, suits, proceedings, liabilities, losses, damages, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) your User Content, including any allegation that content you uploaded or asked us to analyze infringes or misappropriates any third party’s intellectual property rights, privacy/publicity rights, or other rights, or that it was recorded or provided without appropriate consent; (c) any decisions you make or actions you take based on the Service’s outputs, including any employment, hiring, or legal decisions (for example, if you violate laws by using our analysis results improperly); or (d) your violation of any other terms or policies referenced herein or of any applicable law or regulation.
PolygrAI reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that case, you agree to cooperate with our defense of such claim and you will not settle any such matter without PolygrAI’s prior written consent. This indemnification obligation will survive any termination of your account or of the Service.
13. Suspension and Termination
Suspension for Violation: PolygrAI may immediately suspend or restrict your access to the Service (or any part of it), without prior notice, if we in good faith determine that: (i) you have violated these Terms (for example, by uploading prohibited content or using the Service without required consents); (ii) your use of the Service poses a security threat or risk of harm to us or any third party; or (iii) you are using the Service in a manner that could subject us to liability or is otherwise fraudulent or abusive. We will make a reasonable attempt to notify you of the suspension and, where appropriate, provide an opportunity to cure the issue (if curable) before terminating.
Termination by PolygrAI: We reserve the right to terminate your account or access to the Service for cause if you breach any material term of these Terms or any applicable law. We may also terminate the Service or your account for convenience with reasonable notice (for example, if we discontinue the Service entirely). In the event of termination for convenience, we will, at our discretion, either refund any prepaid fees covering the remaining subscription term (if you are a paying user) or provide an alternative or migration period if feasible. If your account is terminated for cause due to your breach, you will not be entitled to any refund of fees paid and you remain responsible for unpaid fees through the termination date.
Termination by You: You may stop using the Service at any time. If you wish to terminate your account, you may do so via the account settings or by contacting support. Termination of your account will result in deactivation of access and deletion of your content as described in Section 7 (Data Deletion). If you are on a paid plan and you terminate before the end of a billing cycle, per Section 8 fees may not be prorated or refunded unless required by law.
Effect of Termination: Upon termination of your use of the Service for any reason, (a) all licenses and rights granted to you in these Terms will immediately cease; (b) you must immediately cease all use of the Service; and (c) Sections that by their nature should survive (such as provisions on intellectual property, warranties disclaimer, limitations of liability, indemnity, governing law, etc.) shall survive. We will have no liability to you or any third party arising from termination of your access to the Service in accordance with these Terms.
After termination, PolygrAI may, at your request, provide you with a reasonable opportunity to retrieve your stored User Content or analysis results (if any) still in our systems, except if your account was terminated for serious misuse or illegal activity. Any such request must be made promptly, and we might charge a fee if special effort is required.
14. Changes to the Service and Terms
Service Modifications: PolygrAI is constantly improving the Service and adding or removing features. We reserve the right to change, suspend, or discontinue any aspect of the Service at any time, including altering features, imposing limits, or shutting down the Service entirely (though we have no plans to do so without good reason). We may release updates, patches, or new versions of the software which could change the functionality. We will not be liable for any modification or discontinuation of the Service or any feature thereof . If you are on a paid plan and a modification materially reduces the core functionality of the Service, you may notify us and if we cannot rectify it, you may terminate your subscription and receive a prorated refund for the unused portion of your subscription.
Terms Updates: We may update or revise these Terms from time to time, for example to reflect changes in the law, new features, or changes in business practices. If we make a material change to the Terms, we will notify users by posting the updated Terms on our website and/or through the Service interface, and by updating the “Last Updated” date at the top. In certain cases, we may also provide additional notice to your account email or via an in-service notification. Your continued use of the Service after updated Terms become effective will constitute your acceptance of the changes. If you do not agree to the revised Terms, you should stop using the Service and may terminate your account.
We encourage you to review the Terms periodically to ensure you understand the conditions that apply to your use of the Service. No change or modification to these Terms will apply to any dispute between you and us arising prior to the effective date of the change.
15. Governing Law and Dispute Resolution
Governing Law: These Terms and any dispute or claim arising out of or relating to the Service or these Terms (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Bulgaria, and, to the extent applicable, the laws of the European Union (particularly with respect to data protection). This governing law applies regardless of your country of residence (but without affecting any rights you might have under mandatory local law, such as consumer protection laws).
Jurisdiction: You agree that any dispute arising under these Terms that cannot be resolved amicably shall be resolved exclusively in the competent courts of Sofia, Bulgaria, and you consent to personal jurisdiction in such courts. We both agree to waive any objection based on inconvenient forum, but this jurisdiction clause will not prevent either party from seeking injunctive relief in any appropriate jurisdiction to protect its intellectual property or confidential information.
Consumers: If you are using the Service as a consumer (not in a business capacity) and mandatory laws of your country of residence give you the right to bring disputes in your local courts or under your local law, this Section 15 will not limit those rights. In addition, the European Commission provides an Online Dispute Resolution (ODR) platform, which you can access, but we do not commit to resolving disputes through the ODR platform unless required by law.
No Class Actions: To the extent permitted by law, you and PolygrAI agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class or representative action.
Alternative Dispute Resolution: At PolygrAI’s discretion, we may choose to engage in mediation or arbitration for resolving disputes with you. If we opt for arbitration, we will present a separate arbitration agreement for your review and acceptance at that time, consistent with applicable law.
16. Miscellaneous Provisions
Entire Agreement: These Terms (together with the Privacy Policy and any other documents expressly referenced herein, and any additional service-specific terms agreed separately) constitute the entire agreement between you and PolygrAI regarding the Service, and supersede all prior and contemporaneous understandings or agreements, whether written or oral, relating to the Service. Any additional or conflicting terms proposed by you in any purchase order or other document are hereby objected to and will not bind PolygrAI unless expressly accepted in writing by an authorized representative of PolygrAI.
No Waiver: The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision. Any waiver must be explicit and in writing to be effective.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect. The invalid provision will be deemed modified to the least degree necessary to remedy the invalidity while retaining as much of the original intent as possible, or if that’s not possible, it shall be severed from these Terms.
Assignment: You may not assign or transfer these Terms (or any of your rights or obligations hereunder) without PolygrAI’s prior written consent. Any attempted assignment by you without consent is null and void. PolygrAI may assign these Terms or any rights under them to any third party, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
Relationship of Parties: You and PolygrAI are independent contracting parties. These Terms do not create any agency, partnership, joint venture, or employment relationship, and neither party has any authority to bind the other in any respect.
Third-Party Beneficiaries: Except as expressly provided, there are no third-party beneficiaries to these Terms. These Terms are not intended to confer any rights or remedies on any person other than you and PolygrAI. However, PolygrAI’s affiliates and licensors are intended third-party beneficiaries to the disclaimers of warranty and limitations of liability, to the extent those provisions expressly apply to them.
Force Majeure: PolygrAI will not be liable for any failure or delay in performance of its obligations (except payment obligations) due to causes beyond its reasonable control, such as acts of God, war, terrorism, civil disturbance, strikes, pandemics, governmental actions, failure of internet or telecommunications, or other force majeure events.
Notices: PolygrAI may provide notices or communications to you via email (to the address associated with your account), via the Service (e.g., notifications on your dashboard), or through our website. You are responsible for keeping your contact information up to date. Notices will be deemed given on the day sent or posted, or if that day is not a business day, on the next business day. You may send official notices to PolygrAI at the contact address provided on our website (Attn: Legal Department), with a copy emailed to our support or legal contact.
Contact Information: If you have any questions or concerns about these Terms or the Service, please contact us at hello@polygr.ai (or the support channel listed on our website). We will be happy to assist you and provide further information.
By clicking “I Agree” or by using the PolygrAI Analyzer Service, you acknowledge that you have read, understood, and agree to these Terms of Use in their entirety, including all referenced policies. If you do not agree, you must not use the Service.
Thank you for choosing PolygrAI Analyzer. We are committed to providing a secure and innovative platform for behavioral analysis, and we appreciate your trust.