PolygrAI Analyzer – Terms of Use (Interviewer Platform)
1. Acceptance of Terms
PolygrAI (“we”, “us” or “Company”) provides the PolygrAI Analyzer Interviewer Platform (the “Service”) to users (recruiters, employers, or other professionals, referred to as “you” or “Interviewer”). By registering for or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, you must not use the Service. These Terms apply exclusively to the use of the Service by Interviewers (and not to any interview candidates or participants, who are “Interviewees” as defined below).
2. Definitions
For purposes of these Terms, the following definitions apply:
Service / Platform: The PolygrAI Analyzer Interviewer platform, including its website, desktop or mobile applications, and any related services, features, or tools provided by PolygrAI for conducting one-way video interviews and analyzing Interviewee responses using AI-driven behavioral analysis.
Interviewer (or “User”): The person or legal entity that creates one-way interview campaigns and uses the Service to record, upload, or receive Interviewee responses and corresponding analysis reports (e.g. an employer, recruiter, or other assessing party).
Interviewee: An individual invited by an Interviewer to participate in a one-way interview through the Service (e.g. a job candidate or other respondent).
Interview Content (or “Interview Data”): Any content provided by or collected from an Interviewee during an interview session, including but not limited to video recordings, audio recordings, written or spoken responses, transcripts, images, and any other personal data of the Interviewee captured during the interview.
Analysis Results: The reports, scores, analytics, and other outputs generated by the Service’s analysis engine from the Interview Content. This includes transcripts, emotion or sentiment evaluations, deception risk scores, behavioral cues, time-stamped event logs, and any annotations or summaries provided to the Interviewer after an Interviewee completes an interview.
Multimodal Behavioral Analysis: The Service’s core functionality that analyzes multiple channels of behavior from Interview Content. This includes integrated analysis of visual cues, vocal characteristics, physiological signals, and linguistic content. Key components of the analysis (collectively, “Analysis Modules”) include:
Facial Micro-Expression Analysis: A feature that tracks and evaluates involuntary facial movements or micro-expressions of the Interviewee to infer emotional states or potential deception indicators.
Body Language & Gesture Analysis: A feature that monitors the Interviewee’s posture, body movements, and hand gestures for cues that may indicate stress, discomfort, confidence, or other psychological states.
Eye Gaze & Blinking Analysis: A feature that observes eye contact patterns, gaze direction, and blink rate of the Interviewee, which may be associated with cognitive load, distraction, or stress.
Vocal Analysis: A feature that evaluates the Interviewee’s speech characteristics (including tone of voice, pitch, speech rate/tempo, volume, pauses, and vocal tension) to detect signs of stress, uncertainty, confidence, or other vocal cues.
Physiological Signal Estimation (rPPG): A remote photoplethysmography module that analyzes the Interviewee’s video (e.g. subtle facial blood flow changes) to estimate heart rate or heart rate variability, potentially indicating stress or arousal levels.
Linguistic Analysis (Psycholinguistic Profiling): A feature that processes the Interviewee’s verbal content (through speech-to-text transcription) to identify linguistic patterns, choice of words, or speech constructs that may suggest certain psychological traits, truthfulness or deception cues, and cognitive processes.
Sentiment & Emotion Detection: A feature that classifies or infers the emotional tone or sentiment behind the Interviewee’s responses (for example, identifying moods or states such as confidence, enthusiasm, nervousness, fear, or anxiety from both verbal and non-verbal cues).
Deception Risk Scoring: The Service’s composite scoring mechanism that combines data from various Analysis Modules (visual, vocal, physiological, and linguistic) to produce a “risk score” or similar metric indicating the likelihood that an Interviewee’s responses are deceptive or not fully truthful. This score is continuously or cumulatively updated during the interview and presented as part of the Analysis Results.
Baseline Calibration: A process by which the Service may learn or calibrate to an Interviewee’s individual baseline behavior (their normal range of expressions and reactions), in order to improve detection of anomalies or deviations. Baseline calibration can occur during initial portions of an interview or across multiple interactions with the same Interviewee (if applicable), to enhance accuracy of the Analysis Results.
Session Dashboard: The real-time interface provided to the Interviewer (or to an operator) during an ongoing interview, showing live data such as the Interviewee’s transcribed speech, ongoing sentiment/emotion indicators, interim risk scores, and any detected behavioral cues in real time.
Interview Report: A summary report generated after an interview session, provided to the Interviewer, which may include the full interview recording, the transcript, time-stamped highlights of notable events (e.g. detected cues or flags), overall scores (such as deception risk or confidence levels), and any system-generated comments or insights derived from the Interviewee’s performance. Reports may be downloadable or exportable (e.g. for record-keeping, audit, or sharing within the Interviewer’s organization).
Interview Campaign Tools: Features of the Service that allow Interviewers to create and manage structured interview campaigns, such as setting up interview questions (including video or text questions), scheduling interview availability, sending invitations or reminders to Interviewees, providing self-interview portals for Interviewees, and handling multiple candidate interviews in a coordinated manner.
Deepfake Detection: An automated feature that attempts to detect whether an Interviewee’s video or audio input is artificial, manipulated, or generated by synthetic means (for example, detecting if a video is a deepfake or if a person is using someone else’s recording). This feature is intended to flag potential fraud or impersonation attempts during an interview.
Personal Data: Any information that can identify an individual, which in the context of the Service may include Interviewee data (e.g. name, contact information, video image, voice, responses, and any analysis thereof) or Interviewer data (account information, etc.), as governed by privacy laws.
Google Cloud Storage: The third-party cloud infrastructure (operated by Google) that we use to host or store data for the Service. All or some Interview Content and Analysis Results may be stored on servers or services provided by Google Cloud (or other similar reputable cloud providers), subject to appropriate security measures and compliance with applicable data protection requirements.
Other capitalized terms used in these Terms may be defined elsewhere in the text. In these Terms, the words “including” or “for example” mean “including, without limitation,” and any examples given are illustrative and not exhaustive.
3. License to Use the Service
Subject to your compliance with these Terms and any applicable laws, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license allows you, as an Interviewer, to use PolygrAI’s Interviewer Platform to conduct one-way interviews and receive analysis of Interviewee responses. All rights not expressly granted to you are reserved by PolygrAI. You shall not use the Service for any purpose other than its intended and lawful use in evaluating and assessing Interviewees or related decision-making support.
3.1
Account Registration and Security
Account Setup: To use the Service, you may need to create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use the Service as an Interviewer.
Account Use: You agree to use your account only for yourself or the entity you represent. You must not share your credentials with unauthorized persons or use another user’s account. You agree to immediately notify us of any unauthorized access or security breach related to your account.
Account Responsibility: You are responsible for ensuring that all users within your organization who access the Service (such as hiring managers or team members with whom you share Interview Reports) are aware of and comply with these Terms. If you are entering these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
3.2
Paid Subscriptions and Fees
(if applicable)
Use of certain features of the Service may require a paid subscription or incurring fees as described in a separate ordering document or pricing plan. You agree to pay all applicable fees in accordance with the terms of the chosen plan. All fees are exclusive of taxes (such as VAT or sales tax) which are your responsibility. Late payment may result in suspension or termination of access to the Service. (If you have a separate master agreement or subscription agreement with PolygrAI, the payment terms in that agreement will apply.)
4. Permissible Use and User Obligations
By using the Service, you agree to the following obligations and restrictions:
Lawful Purposes Only: You will use the Service strictly for legitimate and lawful purposes. You shall comply with all laws and regulations applicable to your use of the Service and your handling of Interviewee data, including employment laws, anti-discrimination laws, privacy and data protection laws, and any laws regulating the use of artificial intelligence or biometric data in your jurisdiction.
No Unlawful or Prohibited Conduct: You shall not use the Service (or any Analysis Results) to engage in any unlawful, unethical, or discriminatory practices. This includes, for example, not using the analysis to unlawfully discriminate against candidates on the basis of protected characteristics (such as race, gender, religion, health status, etc.), and not using the Service in any way that would violate labor/employment laws or regulations on fair hiring.
Consent and Notice to Interviewees: You are solely responsible for obtaining all necessary consents and providing any required notices to Interviewees before recording or analyzing their interviews via the Service. This means you must inform Interviewees that their audio, video, and other data will be recorded and analyzed by an AI-based system, and you must obtain their explicit consent to such recording and analysis as required by applicable law (for instance, by having them accept a consent form or agreement). In jurisdictions with specific requirements (e.g., certain states requiring disclosure of AI analysis in hiring, or EU jurisdictions under GDPR and ePrivacy directives), you must ensure compliance with those rules (such as providing information about the nature of the analysis, the characteristics assessed, and the purpose of the data collection). PolygrAI may provide tools or template language to facilitate obtaining consent, but you as the Interviewer are responsible for ensuring the sufficiency and legality of the consent and notices for your particular use case.
Data Accuracy and Relevance: When using the Service, you agree to input and use accurate information and relevant content. You will not knowingly upload or provide any content that is false, misleading, or unrelated to the purpose of the interview. For example, you must not introduce fabricated videos or data for improper purposes, nor mislabel or tamper with interview recordings. You also agree not to misrepresent the identity of any person or the nature of any position or opportunity to the Interviewee.
Prohibited Content and Behavior: You will not upload, record, or otherwise use the Service to process any content that: (a) infringes or violates the rights of any party (including intellectual property, privacy, or publicity rights); (b) is defamatory, hateful, harassing, threatening, or otherwise abusive; (c) is obscene or contains pornography (note: the Service is intended for professional interview content only); or (d) violates any law. You further agree not to use the Service to stalk, exploit, or harm anyone, or to attempt to extract sensitive personal information from Interviewees beyond what is relevant for the interview.
No Reverse Engineering or Tampering: You shall not attempt to reverse engineer, decompile, or disassemble any aspect of the Service, nor attempt to bypass any technical protections or usage limits. You also agree not to interfere with or disrupt the Service (e.g., through transmitting viruses, overloading, automated scraping, or attempting to gain unauthorized access to the Service or its underlying systems).
Third-Party Platform Use: If you use the Service in conjunction with any third-party platforms or integrations (for example, using PolygrAI’s tools alongside a video conferencing service or integrating with an Applicant Tracking System), you are responsible for complying with the third party’s terms of service and policies. PolygrAI is not responsible for the functionality or data handling of third-party services. For instance, if you record an interview via Zoom and feed it into our Service, you must follow Zoom’s recording consent rules and privacy requirements. We provide our analysis on the data we receive, but any issues or breaches originating from the third-party platform are outside our control and liability.
User Cooperation: You agree to cooperate with any reasonable inquiries or requests from us regarding your use of the Service. For example, if we suspect that you are using the Service in violation of these Terms or applicable law, you agree to provide any necessary information or to cease the questionable use until resolved. We reserve the right to monitor usage and content (in accordance with our Privacy Policy and applicable law) to ensure compliance with these Terms.
Responsibility for Personnel: If you are an organization, you are responsible for ensuring that your employees, contractors, or agents who use the Service on your behalf also abide by these Terms. Any act or omission by your personnel that would violate these Terms if done by you will be deemed a violation by you.
Independence of Hiring Decisions: You acknowledge that you are solely responsible for any hiring or other decisions you make as a result of using the Service. PolygrAI does not provide professional advice or recommendations about hiring; the Service provides analytical data for your consideration only. You must use your own judgment (and comply with applicable laws) in interpreting Analysis Results and making decisions; see Section 8 (Disclaimers) for more detail.
5. Privacy and Data Protection
We take privacy and data protection seriously. Use of the Service involves the collection and processing of personal data of Interviewers and Interviewees, and is subject to applicable data protection laws (including the EU General Data Protection Regulation “GDPR” and similar laws globally). The key terms regarding data handling are as follows:
Role of the Parties: In the context of Interviewee personal data, you are generally the “data controller” (or equivalent term under applicable law) because you determine the purposes and means of processing (i.e. you decide to interview the candidate and use PolygrAI for analysis). PolygrAI acts as a “data processor” by processing personal data on your behalf in order to provide the Service. This means we will only process Interviewee data in accordance with your instructions (as outlined in these Terms and any applicable data processing agreement or privacy policy) and for the purpose of providing the Service and related support.
Collection of Data: By using the Service, you understand that we will collect and process Interview Content and other personal data as necessary to perform the analysis and provide results. This includes possibly storing the video/audio recordings, generating transcripts, analyzing images and voice for emotional cues, and storing the Analysis Results. We also collect data you provide about yourself or your organization when registering (account data) and usage data (such as log information, device information, etc.) as described in our Privacy Policy.
Lawful Basis and Consent: You represent and warrant that you have a lawful basis to collect and share Interviewee personal data with us for processing. In most cases, this will be the consent of the Interviewee (as required for audio/video recording or biometric analysis in many jurisdictions), which you must obtain. In other cases, another lawful basis under data protection law may apply (for example, if the processing is necessary for compliance with a law, or for your legitimate interests as an employer, etc.), but it is your responsibility to ensure an appropriate basis exists. If you provide us personal data of any individual for whom we did not directly obtain consent (for instance, you manually upload a candidate’s video or details into our system), you warrant that you have obtained all necessary consents from that individual or that you are otherwise permitted by law to provide that data to us for the stated purposes.
Data Usage: We will use Interviewee personal data solely to deliver the Service – which includes analyzing the interviews, providing you the Analysis Results, improving and maintaining the Service, and complying with any legal obligations. We do not sell personal data to third parties. We will not disclose Interviewee data to other parties except (a) as directed by you, (b) as described in these Terms or our Privacy Policy (e.g. to our subprocessors like cloud hosting providers, or if required by law), or (c) in an anonymized or aggregated form that does not identify individuals (for example, using aggregated analysis data to improve our algorithms or benchmark performance, in compliance with applicable law).
Data Storage and Security: Interview Content and Analysis Results may be stored on Google Cloud Storage or similar cloud infrastructure. We will implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. This includes encryption in transit, access controls, and security monitoring consistent with industry standards. However, no system can be 100% secure, so we cannot guarantee absolute security of data; you acknowledge that you provide data at your own risk and must also secure any data you download or obtain from the Service.
Data Location and Transfers: Depending on system architecture and the location of Google Cloud servers, Interview Content might be processed or stored in a country different from where you or the Interviewee reside. If any personal data is transferred outside of the European Economic Area (EEA) or other regions with data transfer restrictions, we will ensure such transfers comply with legal requirements (for example, by using EU Standard Contractual Clauses or relying on adequacy decisions, as applicable). By using the Service, you authorize us to transfer and store data across jurisdictions as needed to provide the Service, subject to those safeguards.
Data Retention: We will retain Interview Content and personal data only as long as necessary for the purposes of the Service or as required by law. By default, interview recordings and analysis data are retained to allow you to review results, compare candidates, or for audit purposes within your organization. However, see Section 6 (Data Deletion Requests) below regarding Interviewee rights to deletion. Aside from such requests, we may establish general retention limits (for instance, we may delete or anonymize interview data after a certain period such as 12 months, unless you request continued storage). We will inform you of any automatic deletion policies in our documentation or Privacy Policy. It is your responsibility to export or save any Analysis Results you wish to keep before deletion if your subscription ends or data is removed.
Privacy Policy: More details about how we handle personal data (including cookies or tracking on our website, contacting support, etc.) can be found in our Privacy Policy (which is hereby incorporated by reference into these Terms). By agreeing to these Terms, you are also acknowledging the Privacy Policy. In case of any conflict between these Terms and the Privacy Policy regarding personal data handling, these Terms (as a contract between you and us) will take precedence for issues relating to service use, while the Privacy Policy provides additional disclosures required by law.
Confidentiality: We will treat Interview Content and personal data as confidential and will ensure that our employees or contractors access such data only on a need-to-know basis to support the Service. We also expect you to treat the Analysis Results and any system information as confidential information of PolygrAI (especially regarding how the analysis works, scores, etc.), except to the extent you need to share reports internally for legitimate purposes.
6. Interviewee Data Deletion Rights
PolygrAI recognizes the rights of Interviewees (and all data subjects) to have their personal data deleted upon request, as mandated by privacy laws like GDPR and others. However, due to the nature of the hiring/interview process, our Service has a specific data deletion policy in relation to interview recordings and analysis:
Minimum Retention Period: Interview recordings and associated data will generally be retained for a minimum period (for example, three (3) months from the date of the interview) to allow the Interviewer to complete their evaluation process. During this initial retention period, an Interviewee’s request for deletion of their data may be held in abeyance or deferred until the period ends, to fulfill the purpose for which the data was collected (e.g. completing the hiring decision). This policy is in place to balance the Interviewer’s legitimate interest in completing the interview process with the Interviewee’s privacy rights.
Interviewee Deletion Request: After the minimum retention period (e.g. after 3 months have elapsed since the interview), an Interviewee may request deletion of their Interview Content from the Service. Such requests may be submitted through mechanisms we provide (for instance, a deletion request link or contact provided to the Interviewee in their consent documentation) or via you (the Interviewer) forwarding the request to us. PolygrAI will comply with valid deletion requests for Interview Content as required by law. This means we will permanently delete or anonymize the Interviewee’s video, audio, and any personal data from our systems (except to the extent we are required to retain certain information for legal compliance or evidence of lawful processing). We will confirm to the requestor (Interviewee or Interviewer) once the deletion is completed.
Interviewer’s Obligations on Deletion: As an Interviewer, you agree that if an Interviewee invokes their right to deletion and PolygrAI deletes the data from our systems, you will also delete any copies of the Interview Content or Analysis Results in your possession that identify the Interviewee. This includes, for example, any downloaded video files, transcripts, reports, or analytic scores that you may have saved to your own devices or systems. You may retain aggregate data that does not identify the person (for instance, statistics that include that interview among many, if lawful), or any notes or assessments you derived independently, but you must remove personal identifying information and not use the PolygrAI-generated data about that Interviewee once deletion has been requested.
Ongoing Obligations: If an Interviewee withdraws consent or requests deletion, you should not continue to use the Service to process their data in any way. If they are still in consideration for a role without the PolygrAI analysis, you should proceed without further use of our Service for that individual unless they re-consent. You also agree to assist us, if necessary, in fulfilling a deletion request (for example, confirming that you have deleted local copies as required or notifying any third-party systems where you exported the data).
Data Deletion by PolygrAI: Apart from Interviewee-initiated requests, we reserve the right to delete or anonymize Interview Content after a reasonable time has passed if it is no longer necessary to retain. We may also delete data if required to do so by law, or as part of general data hygiene practices. We will endeavor to notify you of our data retention timelines or any planned deletions that could affect your data, but it is ultimately your responsibility to maintain your own backups or exports of any data you need to retain (subject to the legal requirement to delete upon Interviewee request).
7. Intellectual Property Rights
All intellectual property and proprietary rights in and to the Service are owned by PolygrAI or its licensors. This includes the software, algorithms, models, designs, user interface, analysis engine (and all Analysis Modules described above), as well as any enhancements or modifications thereto. These Terms do not transfer any ownership of such intellectual property to you.
PolygrAI IP: PolygrAI retains all Intellectual Property Rights in the Service and underlying technology. This encompasses our machine learning models, software code, databases, the compilation of Interviewee behavioral baselines, and any improvements or derivative works we develop. Any suggestions, feedback, or ideas you provide to us regarding the Service may be used by us, and you hereby grant us a royalty-free, perpetual license to use and incorporate such feedback into the Service or our business, without any obligation to you.
User Content: You (or your Interviewees) retain ownership of all content and data that you or your Interviewees provide or input into the Service (“User Content”), including the Interview Content. We do not claim ownership of your User Content. However, by using the Service and uploading or recording Interview Content, you grant PolygrAI a worldwide, royalty-free, non-exclusive license (with the right to sublicense to our service providers such as hosting or transcription providers) to use, reproduce, analyze, process, transmit, and display the User Content solely for the purposes of operating and improving the Service and fulfilling our obligations under these Terms. This license enables us to, for example, process the video through our algorithms, generate transcripts, store the data on cloud servers, and display the results to you. We will not use your User Content for any other purposes except as permitted by these Terms or as required by law.
Anonymized Data and Machine Learning: You acknowledge that PolygrAI’s analysis engine may learn from data patterns. To the extent we derive any machine learning models, insights, or improvements from processing many users’ data, we reserve the right to use and retain such improvements provided that no personal data of any Interviewee or any confidential information of yours is disclosed. For instance, we might use aggregated telemetry or results from hundreds of interviews to refine our emotion detection algorithm. Such aggregated or anonymized data and any model parameters or trends learned from it will be owned by PolygrAI. We will not, however, incorporate any of your specific Interview Content in a way that is identifiable or accessible to other customers or third parties.
License Restrictions: Except as expressly permitted by these Terms, you will not (a) copy, modify, or create derivative works of the Service or any part thereof; (b) reverse engineer, decompile, or otherwise attempt to extract the source code of the software or models (except to the limited extent such restriction is prohibited by law); (c) remove or obscure any copyright, trademark, or other proprietary notices on the Service or reports; or (d) use any PolygrAI name, logo, or trademark without prior written consent.
Third-Party Components: The Service may include software, data, or content licensed from third parties (for example, open-source libraries or third-party APIs for transcription, etc.). Some of those third-party materials may be subject to separate terms. To the extent required, PolygrAI will pass-through any applicable open-source license notices within the Service documentation. Your use of those third-party components within our Service is subject to these Terms unless an open-source license requires otherwise, in which case that license governs solely the use of the relevant component.
Trademarks: “PolygrAI”, the PolygrAI logo, and any other product or service names or slogans we may use are trademarks or registered trademarks of PolygrAI. You may not use these marks without our written permission. Likewise, we acknowledge that you may have trademarks or logos – we won’t use your trademarks publicly (e.g., in marketing materials) without your consent, except to the extent needed to provide the Service (such as displaying your company name or logo in an interface for your users).
8. Disclaimers and Accuracy of Analysis
Important: The PolygrAI Analyzer Interviewer Service is an advanced technology tool intended to assist Interviewers by providing analytical insights. However, it is not a definitive lie detector or infallible assessment of character, truthfulness, or suitability. By using the Service, you acknowledge and agree to the following disclaimers and limitations regarding the Service’s outputs:
Probabilistic Results: All Analysis Results provided by the Service (including deception risk scores, emotion detections, and other insights) are probabilistic estimates only. The Service analyzes patterns and cues based on general psychological and machine learning models, which are subject to false positives, false negatives, and inaccuracies. For example, an elevated “risk score” does not conclusively prove an Interviewee is lying or unsuitable; it merely indicates that certain behavioral cues were observed that statistically correlate with higher risk in some contexts. Conversely, a low risk score does not guarantee honesty or fitness. You must not interpret the results as certified truth or a guaranteed assessment of an Interviewee.
Accuracy Limitations: While PolygrAI strives for high quality and has based its algorithms on peer-reviewed research and testing, the current estimated accuracy of various detection components is approximately 70–72% under controlled conditions. This means that roughly 28–30% of the time, the analysis could be inaccurate or inconclusive. Factors such as video/audio quality, Interviewee’s cultural background, lighting, network latency, and individual differences can further affect accuracy. No AI system can account for all individual variations or contexts. As a result, the Service’s output should be used only as one data point among many in your evaluation process. You should never make adverse decisions (such as refusing a job or opportunity) solely on the basis of the Service’s analysis without additional investigation and traditional evaluation methods.
No Professional Advice: The Analysis Results may include observations about stress, confidence, truthfulness, or other behavioral aspects. These are not psychiatric evaluations, medical advice, legal advice, or hiring recommendations. PolygrAI is not licensed as a professional advisor in psychology, security, or hiring. The Service’s outputs should not be viewed as a replacement for professional judgment. You are responsible for interpreting the results appropriately and for any decisions or actions you take based on those results. If you are unsure how to use the data, you should consult relevant professionals or experts.
Technical Reliability: We endeavor to keep the Service running smoothly and in real-time as advertised (e.g., providing continuous monitoring and live feedback). However, we do not guarantee that real-time features (such as live dashboards or instant scoring) will be uninterrupted or always perfectly synced. Network issues, hardware limitations, or system maintenance may cause delays or temporary loss of functionality. You should have contingency plans for conducting interviews in case of any technical difficulties (for example, having a direct conversation if live analytics fail, or rescheduling an interview if needed). We also do not guarantee that the Service will detect all instances of cheating or technical manipulation (for instance, Deepfake Detection is provided on a best-effort basis; sophisticated fakes might evade detection, or false alarms might occur).
As-Is Service: PolygrAI provides the Service “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties of any kind (express, implied, or statutory) with respect to the Service and Analysis Results. This includes any implied warranties of accuracy, reliability, truthfulness, completeness, performance, non-infringement, merchantability, or fitness for a particular purpose. We do not warrant that the Service will meet your specific requirements, that it will operate without interruption or errors, or that it will achieve any particular outcome for you (such as improving your hiring success rate or detecting all dishonest behaviors).
User’s Responsibility: You acknowledge that you have the responsibility to review and independently evaluate any information provided by the Service. If an Analysis Result seems inconsistent with other evidence or with common sense, you should not rely on it blindly. PolygrAI encourages you to use the Service as a support tool and to always consider the broader context of an interview. If an Interviewee’s analysis raises concerns, it may be appropriate to conduct follow-up interviews, reference checks, or other assessments rather than acting precipitously on the automated analysis.
No Endorsement of Decisions: PolygrAI plays no role in your ultimate decisions regarding Interviewees. We do not hire or reject candidates; those decisions are entirely made by you. We provide a platform and analytics, but we do not control how you use that information. We do not guarantee that using our Service will result in better outcomes, reduced risk, or compliance with any law. The Service is a tool, and the outcome of its use depends on how you apply it. You assume full responsibility for any use of the Analysis Results in your decision-making processes.
9. Limitation of Liability
To the maximum extent permitted by applicable law, PolygrAI’s liability to you in connection with the Service is limited as set forth below:
Indirect Damages: PolygrAI shall not be liable for any indirect, consequential, incidental, special, or punitive damages, or any loss of profits, revenue, business, anticipated savings, data, or goodwill, arising out of or related to your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages. This exclusion of liability applies to all such losses whether they arise in contract, tort (including negligence), or any other legal theory. In particular, we will not be liable for any harm to your business, reputation, or for any decisions you make (such as hiring, not hiring, or any action towards an Interviewee) as a result of using the Service or relying on Analysis Results. For example, if you make a hiring decision based on an inaccurate analysis and face any claim or loss, that is solely your responsibility.
Direct Damages Cap: PolygrAI’s total aggregate liability for all claims arising from or related to the Service or these Terms will not exceed the amount (if any) that you paid to PolygrAI for the Service in the three (3) months immediately preceding the event giving rise to the liability, or €100 EUR (one hundred Euros), whichever is greater. If you use a free version of the Service or are within a trial period, PolygrAI’s total liability will be limited to €100 EUR (since you have paid no fees). This limitation applies cumulatively to all types of claims and damages, whether arising under contract, warranty, tort (including negligence), strict liability, or any other cause of action.
Exceptions: Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law. For instance, we do not limit liability for our own willful misconduct, fraud, or for death or personal injury caused by our proven negligence to the extent that such liability cannot by law be limited or excluded. However, in jurisdictions that allow limitations of liability in certain cases, our liability will be limited to the fullest extent permitted by law.
Release: To the extent permissible by law, you release PolygrAI and its affiliates from any and all liability or claims arising from your use of the Service or from any Interviewer-Interviewee interactions or relationships formed through use of the Service. If you are a California (USA) resident, you waive California Civil Code §1542 (which says a general release does not extend to claims unknown to the releasing party). Similarly, in any jurisdiction with similar laws, you agree to waive those to the extent it applies. (This means you waive rights to claims you may not know about if they result from your use of the Service.)
Acknowledgment: You acknowledge that the fees (if any) charged for the Service reflect the allocation of risk set forth in these Terms and that PolygrAI would not be able to provide the Service on an economically feasible basis without such limitations. You further acknowledge that this limitation of liability is an essential element of the agreement between us, and if it were stricken or deemed unenforceable, we might not have entered into these Terms or offered the Service under the same terms or price.
10. Indemnification
You agree to defend, indemnify, and hold harmless PolygrAI, its parent company, affiliates, and their respective officers, directors, employees, agents, and advisors (the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and legal costs) that arise out of or relate to any of the following:
Your Content and Instructions: Any claim that the Interview Content or other User Content you (or your Interviewees) provide, or PolygrAI’s processing of such content according to your instructions, infringes upon or misappropriates any third party’s intellectual property rights, privacy rights, or other rights, or has caused harm to a third party. (For example, if an Interviewee claims that the questions you asked or the way you used their data via our Service was unlawful or violative of their rights, you will indemnify us.)
Personal Data Handling: Any claim, fine, or investigation arising from your failure to obtain proper consent from an Interviewee or to provide required notices, or from any other aspect of personal data processing where you, as the data controller, did not fulfill your legal obligations. This includes any allegation that our processing of Interviewee data on your behalf violated a law because of something you did or failed to do (such as not honoring a deletion request, or using the Service in a jurisdiction where it’s not compliant).
Use of Analysis Results: Any decision, action, or outcome that you or your organization undertake based on the Service’s Analysis Results. In other words, you will not hold PolygrAI responsible, and will indemnify us against any claims by others, if your use or interpretation of the analysis leads to disputes or liabilities. For example, if an Interviewee or a regulatory authority claims that you wrongfully denied someone a job or subjected someone to an adverse action due to the use of our Service (like accusing them of lying purely from our analysis), you agree that this is a result of your usage of the tool and you will defend and compensate us for any resulting legal claims or costs.
Illegal or Improper Use: Any use of the Service by you (or by someone using your account) that is alleged to be illegal, unauthorized, or in violation of these Terms. This includes any claims that you violated anti-discrimination laws, recording/broadcast laws, or any other applicable law in connection with your interviews or use of the Service. If, for instance, you use the Service in a location that prohibits certain types of recording or biometric analysis without proper procedures, and that results in a legal claim, you will bear full responsibility for it and cover any costs incurred by PolygrAI.
Breach of Agreement: Any other breach by you of these Terms or of any representation or warranty you have made hereunder. For example, if you breach the confidentiality obligations, or you attempt to resell the Service to a third party contrary to these Terms, and that causes a claim or damage, you will indemnify and hold us harmless.
Indemnification Procedure: PolygrAI will provide you with prompt notice of any such claim and will reasonably cooperate in the defense (at your cost). You shall have the right to control the defense and settlement of any such claim, provided that you do not agree to any settlement that imposes any liability or admission of fault on PolygrAI without our prior written consent. We may, at our own expense, participate in the defense with counsel of our choosing. Your obligation to indemnify applies regardless of any fault or negligence of PolygrAI, except to the extent that a claim is caused solely by our gross negligence or willful misconduct (in which case indemnification would be adjusted accordingly under applicable law).
11. Term and Termination
These Terms will commence on the date you first accept them (by clicking “Accept” or using the Service) and will continue in effect until terminated as provided herein.
Your Right to Terminate: You may stop using the Service at any time. You may also terminate your account at any time by providing notice to PolygrAI (for example, through an account settings function or by contacting support). If you terminate your account, you will cease all use of the Service. Note that simply uninstalling an app or not using the Service will not automatically terminate your obligations under these Terms; you need to properly close your account or inform us. If you terminate for convenience, any prepaid fees are non-refundable unless otherwise stated in a separate agreement or required by law.
PolygrAI’s Right to Suspend or Terminate: We may suspend or terminate your access to the Service (or terminate these Terms with you) under the following circumstances:
Breach: If you materially or repeatedly breach any provision of these Terms (including failure to pay fees when due, or violating the user obligations in Section 4), and (if curable) fail to cure the breach within a reasonable period after notice from us, we may suspend your use or terminate the agreement. Some breaches (such as violating privacy obligations or using the Service for unlawful discrimination) may be considered serious enough that immediate suspension is warranted to protect Interviewees or comply with law – we will inform you as soon as reasonably possible in such cases.
Legal Compliance: If your use of the Service would cause PolygrAI to violate any law or would subject PolygrAI to regulatory action, we may suspend or terminate your access. For example, if we discover that you are using the Service in a jurisdiction where our type of service is prohibited or requires specific licensing that we or you do not have, we might have to suspend service to you.
Misuse or Harm: If we determine that you are misusing the Service (e.g., attempting to extract data improperly, harassing Interviewees, or otherwise engaging in behavior that could harm others or the integrity of the platform), or if your use poses a security risk to the Service or to other users, we may suspend or terminate your account.
Interviewee Protection / No Consent: If we have reason to believe you have not obtained proper consent from Interviewees or that you are recording individuals without their knowledge through our Service, we reserve the right to immediately suspend your activities on the platform. PolygrAI prioritizes ethical use – violation of consent requirements is grounds for immediate termination.
Inactivity: We reserve the right to terminate free or trial accounts that have been inactive for an extended period (for example, 12 months of non-use), after giving notice to the email on file.
Effect of Termination: Upon termination of these Terms or suspension of your account:
You must immediately cease using the Service. Any licenses granted to you will end.
We will disable your account and you may lose access to any Interview Content or Analysis Results in the system, unless otherwise provided (for instance, if you have a right to retrieve your data, we will allow a window for export). It is your responsibility to back up any data you have access to prior to termination.
If termination was due to your breach, we may delete your data in accordance with our data retention policy, subject to applicable law (for example, we might retain certain information for legal purposes or at an Interviewee’s request).
Any provisions of these Terms which by their nature should survive termination (such as confidentiality, disclaimers, limitation of liability, indemnification, and governing law) will remain in effect.
Termination of these Terms does not relieve you of any payment obligations for Services provided prior to the termination (unless you properly cancel a paid plan in accordance with its terms) and does not entitle you to any refund of fees.
Reactivation: If appropriate and if the cause of a suspension is resolved, we may choose (at our discretion) to reactivate a suspended account or allow you to create a new account. However, we are under no obligation to do so if we have terminated these Terms due to your breach or misconduct.
Multiple Interviewers: If you are using an enterprise or multi-user account and one user violates these Terms, we may choose to suspend or terminate only that user’s access, or the entire account depending on the situation. We will communicate with the account owner in such cases.
12. Changes to the Service and Terms
Service Modifications: PolygrAI is constantly improving and evolving the Service. We reserve the right to add, remove, or modify features, functionalities, or components of the Service at any time. We will try to provide prior notice if any material change will significantly affect the way you use the Service, but there may be instances (such as security updates or third-party API changes) where immediate changes are necessary. Any new features or updates are subject to these Terms. We also reserve the right to discontinue (end-of-life) the Service or any part of it, but if we do so for the entire Service, and you have prepaid fees for a period beyond the discontinuation, we will provide an appropriate refund for the unused portion.
Terms Updates: We may update or revise these Terms from time to time, especially as our business, technology, or legal requirements evolve. When we make changes, we will notify you by an appropriate method – for example, by email to the address associated with your account, and/or by posting a prominent notice within the Service or on our website. We will include an “updated as of” date at the top of the Terms to indicate the revision date. Changes to the Terms will become effective upon the date of notice or the date specified in the notice. By continuing to use the Service after the new Terms take effect, you are indicating acceptance of the revised Terms. If you do not agree with any update, you must stop using the Service and, if applicable, terminate your account. (However, please note that merely discontinuing use does not avoid applicability of the new Terms to prior usage insofar as any liabilities or obligations may have accrued; thus if you object to changes, you should contact us to discuss or formally terminate the contract.)
Material Changes: If we make a material change to the Terms that substantially affects your rights or obligations, we will make reasonable efforts to notify you in advance (when feasible) and highlight the changes. Your continued use of the Service after the effective date of the changes will constitute your acceptance of the changes. We encourage you to review the Terms periodically.
Historic Versions: Upon request or where required by law, we can provide a copy of previous terms or highlight what has changed. It is our policy to maintain an archive of significant past versions for transparency.
No Amendment by Custom or Oral Statements: Except for changes made by us as described here, no other modification or amendment to these Terms will be binding unless in a written agreement signed by an authorized representative of PolygrAI. Communications from our support or sales team (e.g., about feature suggestions or policy interpretations) do not override the written Terms.
13. Governing Law and Jurisdiction
These Terms, and any disputes arising out of or relating to these Terms or the use of the Service, shall be governed by and construed in accordance with the laws of the European Union and the laws of [Specify Country/Region] (without regard to its conflict of law principles). We choose the laws of [Country] as the primary governing law for contractual matters. If you are located outside that jurisdiction, you are still agreeing that the substantive law of this jurisdiction will apply.
Jurisdiction: Any dispute or claim arising from these Terms or your use of the Service that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of [Specify appropriate jurisdiction, e.g. the country where PolygrAI is established – for example, “Bulgaria” or “Ireland”]. You and PolygrAI consent to the personal jurisdiction of such courts. (If you are a consumer using the Service, and local law requires that your local courts/law apply for certain disputes, that may override this clause to that extent only; however, these Terms primarily contemplate business use by Interviewers.)
Injunctive Relief: Notwithstanding the above, you agree that PolygrAI may seek injunctive or other equitable relief in any jurisdiction in order to protect its intellectual property or confidential information, as we consider such rights to be of a special and urgent nature.
Compliance with Local Laws: While these Terms are governed by the law specified above, we aim to comply with relevant local laws regarding data and services. If use of the Service would be unlawful in your jurisdiction, you should not use the Service. You are responsible for understanding and complying with any laws that may apply to you as an Interviewer (for example, certain countries may restrict AI profiling or require government approval; using the Service in such places would be at your own risk and responsibility).
Language: These Terms are drawn up in the English language. If they are translated into another language, the English text shall prevail to the extent of any inconsistency.
(Note: If PolygrAI has a separate process for dispute resolution such as arbitration or mediation, it would be stated here. As of now, disputes will be handled in court unless otherwise required by law.)
14. Miscellaneous Provisions
Entire Agreement: These Terms (along with any referenced documents like the Privacy Policy or a Data Processing Agreement, and any applicable subscription order or Master Service Agreement between you and PolygrAI) constitute the entire agreement between you and PolygrAI regarding the Service. They supersede all prior or contemporaneous communications, proposals, or agreements (whether oral or written) between the parties relating to the Service. You acknowledge that you have not relied on any representation, warranty, or statement not expressly set out in these Terms in entering into them.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect. The parties shall negotiate in good faith a valid, legal, enforceable substitute provision that most nearly effects the parties’ intent in entering into this agreement.
No Waiver: No failure or delay by PolygrAI in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude full exercise of that or any other right, power, or privilege. A waiver of compliance in one instance does not mean that we will waive compliance in the future. All waivers must be in writing to be effective.
Force Majeure: PolygrAI will not be liable for any failure or delay in performance of its obligations (except payment obligations) if such failure or delay is due to causes beyond its reasonable control, such as acts of God, war, terrorism, civil disorder, government actions, labor strikes, pandemics, power or internet outages, or other events of force majeure. In such cases, we will do our best to resume service as soon as practicable.
Assignment: You may not assign or transfer these Terms or your rights or obligations under them, in whole or in part, to any third party without our prior written consent. Any attempt to assign without consent will be null and void. PolygrAI may freely assign or transfer these Terms (for example, to an affiliate or in connection with a merger, acquisition, or sale of assets) without notice to you. These Terms will bind and inure to the benefit of the parties and their respective permitted successors and assigns.
No Third-Party Beneficiaries: These Terms do not confer any rights or remedies on any person or entity other than you and PolygrAI. In particular, Interviewees are not third-party beneficiaries of these Terms (they are subject to separate terms or consents as provided to them by you or by us separately). However, this does not affect any rights or remedies of data subjects under applicable data protection laws vis-à-vis the data controller and/or data processor.
Relationship of Parties: You and PolygrAI are independent contracting parties. Nothing in these Terms shall be construed to constitute either party as an agent, employee, joint venturer, or partner of the other. You do not have any authority to bind PolygrAI in any respect.
Notices: PolygrAI may send you notices under these Terms (including updates, security alerts, or legal communications) by email to the address associated with your account, by postal mail if you have provided a mailing address, or by postings within the Service interface. It is your responsibility to keep your contact information current. You may send notices to PolygrAI by email at the designated legal notice email [or by mail to our registered address, which is XYZ – we will provide an address in the official contract]. Email notices from you to us will be deemed given when received by us.
Contact and Customer Support: For any questions about these Terms or the Service, or to report any violations of these Terms, please contact us at [support email/contact form]. We value our users and will do our best to address your concerns.
Headings: The section titles and headings in these Terms are for convenience only and have no legal or contractual effect.
Survival: Any provisions of these Terms which by their nature should survive termination (including, but not limited to, provisions regarding indemnity, liability, intellectual property ownership, data obligations, and dispute resolution) shall survive the termination or expiration of these Terms and continue in full force and effect.
By using PolygrAI Analyzer Interviewer Platform, you acknowledge that you have read and understood these Terms of Use and agree to be bound by them. If you are entering into this agreement on behalf of an organization, you represent that you have authority to bind the organization and that the organization also agrees to these Terms.
Thank you for choosing PolygrAI. We are committed to providing a powerful tool to assist in your interview and analysis process, and equally committed to doing so responsibly and in compliance with the law. Your adherence to these Terms helps ensure that our platform remains effective, fair, and respectful of individual rights.